PRIVACY POLICY
1. Purpose
The purpose of this Privacy Policy is to inform individuals (hereinafter, users or data subjects) who visit our Website (hereinafter, website, site, or the web), of how we collect, process, and protect the personal data you choose to provide us by any means (forms, emails, telephone, contracts, etc.) and, after reading it, decide freely whether you want us to process it. Additionally, it serves to expand on the information previously provided to data subjects in the information clauses found in the personal data collection processes.
Furthermore, this policy aims to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter LOPDGDD).
2. Who is the data controller for your personal data?
Identity-Entity: ISECO SERVICIOS TECNOLÓGICOS S.L.
CIF/NIF: B40511123
Postal Address: Calle Beatriz Tortosa, 1 B, 46021 Valencia (Valencia)
Telephone: 963 530 212
Email: iseco@iseco.es
Corporate purpose: Software Development
Website: https://iseco.es
Registration data: Mercantile Registry of Valencia: Volume 10556, Book 7837, Folio 35, Section 8, Sheet 183930
3. How can you contact the Data Protection Officer?
Our entity has appointed a Data Protection Officer at the General Registry of the Spanish Data Protection Agency, to whom data subjects may address their complaints or questions regarding how our entity is processing their personal data. You may contact them in writing, indicating the name of our entity or trade name, followed by your complaint or inquiry to:
BUSINESS ADAPTER, S.L.
Ronda Guglielmo Marconi, 11, 26, (Parque Tecnológico) 46980 Paterna (Valencia).
E-mail: info@businessadapter.es (ref. iseco) or through this Data Subject Care Form
4. What personal data will we process and how do we obtain it?
For the development of our business activity, it is essential to process personal data, which can be collected through digital means, paper documents, or as a result of face-to-face or telephone conversations, and in any of these cases, the data will be processed in a fair, lawful, and transparent manner.
The categories of data our entity will process concerning data subjects are:
- Identifying data: name and surname, ID or equivalent document, image, voice, and signature.
- Contact data: telephone, email, postal address.
- Commercial data: quotes, purchase conditions, management and history of services and/or purchases, results of contacts (telephone, email, messaging, and other communication channels).
- Accounting data: control of income and expenses, billing data.
- Banking data: bank accounts and cards.
- Transaction of goods and services: bank transfers and direct debits, amounts, and concepts.
- Curricular data: academic data, professional experience, personal characteristics, etc.
- Browsing data: analysis of the time spent on our website, pages visited, demographic data (e.g., age, gender, language).
Our entity will not collect special category data (e.g., health data, ethnic origin, political opinions, or religious beliefs), but should it be necessary to process them, we will inform you and request your prior and express consent.
Consequently, the requested data will be adequate, relevant, and limited to what is strictly essential and necessary, processed only by personnel and/or collaborators authorized by our entity, who will have signed a confidentiality agreement and committed to complying with the necessary security standards that guarantee the confidentiality, integrity, and availability of the processed data and other requirements legally established in the GDPR. Therefore, they will be processed within the law.
The data to be processed are provided by the data subjects themselves or by their legal representative, although there may be cases in which we delegate certain functions to specific collaborators who will be responsible for collecting your data, but they will always be processed with your prior and express consent.
In the event that a data subject does not provide the data we request, or if incomplete or incorrect data are provided, it will not be possible to fulfill and maintain the relationship with them.
The categories of data we may process about a person will depend on the relationship they maintain with our entity, as shown below:
Clients:
Identifying, contact, commercial, accounting, banking, and goods and services transaction data will be processed, and may be collected only if the client provides them at the time of purchasing goods, contracting services, requesting pre-contractual measures, or during the maintenance of the service provision relationship, whether in person, by telephone, email, or through the forms provided on our website, online chat, instant messaging, etc., although they may also be collected by companies in our group for the purpose of centralized service management.
Information seekers:
Whether the information requested is face-to-face, by telephone, or in writing (e.g., email or web forms), we will request and/or process identification, contact, and commercial data.
Suppliers:
Identification, contact, commercial, accounting, banking, transaction of goods and services, and financial data will be processed. These data may be processed during all stages of the commercial relationship and only if the supplier provides them to start the commercial relationship.
Job applicants:
For this category of data subjects, curricular, identification, contact, and other data related to their professional or personal characteristics will be processed, which will be provided by the applicants themselves when sending us their application by any means (e.g., in person, email, web forms). Data may also be collected in personnel selection interviews (in person or online), and job applications may even reach us through a collaborator to whom we have delegated certain functions. For more information, please see our Job Applicant Policy.
Social media users:
We are present on various social networks and may process identification, contact, commercial, and other data that the user enables to be displayed or shared with other users of the social network, including curricular data (e.g., LinkedIn). For more information, please see our Social Media Policy.
Subscribers:
In the subscription forms for our bulletins/newsletters, an email address is requested, which can be voluntarily provided by the interested party.
Complainants:
Identifying, contact, and personal information of the complainants or third parties sent to us by the complaining party will be processed.
Visitors:
Identification, contact, and the company for which they work (if the visit is for commercial reasons) will be processed, being collected when provided by the visitor themselves when requesting access to our facilities or when their interlocutor within our entity provides them to us to allow access.
Web users:
When visiting our website, and only if the user expressly authorizes it, analytical data (e.g., visit time or pages viewed) and even demographic data (e.g., gender, age, country, or language) may be collected. For more information, visit our Cookies Policy.
More information for data subjects:
The information legally established in the corresponding information clauses, included in the different data collection media, will be made available to data subjects so that they can decide freely and expressly if they want their personal data to be processed by our entity.
All categories and types of personal data processed will be duly identified in the corresponding processing activities owned by our entity.
5. For what purposes will your data be processed?
Generally, the personal data processing carried out by our entity is intended for the fulfillment and maintenance of the relationship with the different groups of people with whom we have contact.
Depending on said relationship, the processing of your data serves different purposes, which are listed below by way of example and without limitation:
Clients:
Your personal data will be processed to identify you, fulfill, and maintain the pre-contractual and contractual relationship, including sending commercial communications by different means, responding to inquiries, performing quality controls and commercial statistics, for the provision of our services and/or the sale of goods, for accounting and billing management, transaction of goods and services, collection management, management of incidents, claims, and the exercise of rights, as well as for other purposes to which we are obliged in order to comply with said relationship, the laws to which we are subject, or to serve our legitimate interests.
Information seekers:
We will process your personal data to address requests for information of any kind that you wish to convey to us, to identify you, for the sending or delivery of quotes and information regarding goods and/or services of interest to you, including in our response (verbal or written) commercial information related to your request. We will also perform follow-up contacts through various means to determine decisions made regarding the commercial proposals we have sent you.
Job applicants:
Your data will be processed to include you in our selection processes and job bank, to identify you, as well as to contact you and inform you about vacancies, interview coordination, and other matters related to your candidacy. For more information, please see our Job Applicant Policy.
Suppliers:
Your personal data will be processed for the purpose of maintaining the pre-contractual and contractual relationship, fulfilling the commercial relationship, whether for requesting quotes, for the purchase of goods or contracting services, for making inquiries and identifying you, for accounting management, and the transaction of goods and services, as well as for other purposes necessary to comply with said relationship, our legal obligations, and legitimate interests.
Social media users:
We will process your personal data to maintain the relationship as users of the same social network, to identify you, to contact you, share news or advertising, and process other personal data that the social network user themselves allows to be shared with the rest of its components. For more information, please see our Social Media Policy.
Subscribers:
Your data will be processed to send you our bulletins/newsletters or advertising by email, to identify you, and to process enrollment or removal from these mailings if requested.
Complainants:
Personal data will be processed to identify you, manage your claim, and contact you regarding its status, in addition to complying with our legal obligations and legitimate interests.
Visitors:
Data from visits to our facilities will be processed to identify you, to comply with our obligations regarding occupational risk prevention, and for security and access control matters.
Web users:
By accepting the installation of cookies when visiting our website, data may be processed for different purposes (e.g., analysis of visits). For more information, visit our Cookies Policy.
More information for data subjects:
The information legally established in the corresponding information clauses included in the different data collection media (e.g., forms, voiceovers, contracts, etc.) will be made available to you so that you can decide freely and expressly if you want the personal data requested
to be processed by our entity; in this same sense, said information will be referenced in the different documents or communications we share with data subjects (e.g., signs, invoices, legal notices, etc.).
In the event that the data subject does not provide the data we request, or if incomplete or erroneous data are provided, we may not be able to address your request for information or maintain a relationship with you.
The data will not be processed further or for purposes other than those accepted by the data subjects.
The purposes motivating the processing of personal data will be duly identified in the corresponding processing activities owned by our entity.
6. Why do we process your data (legal basis)?
The processing of your personal data by our entity is carried out based on one or more of the following legal grounds:
- When you offer us your express, free, informed, and unequivocal consent, after being informed at the time of collecting your data and more extensively with this privacy policy, so that after reading it and agreeing, you can voluntarily authorize us to process your data for one or more purposes, by checking the boxes provided for this purpose in our web forms, by your verbal consent (which will require voice recording), or by signing the information clauses we provide at any time when requesting your personal data.
- For the execution of a contract to which you are a party or for which you have requested pre-contractual measures.
- When the processing is necessary for compliance with a legal obligation applicable to our entity.
- When the processing is necessary for the satisfaction of legitimate interests pursued by our entity or by a third party, provided that such interests are not overridden by the interests or fundamental rights and freedoms of the data subject. In this regard, we inform you that our entity has performed an analysis weighing our legitimate interests against the rights and freedoms of the data subject, always respecting your fundamental rights.
In the event that the user is under 14 years of age, it will be necessary to have the consent of the parents, tutors, or legal representative to process their data. The user is solely responsible for the veracity of the data they send us.
7. Data Retention
The personal data provided will be kept as long as we maintain the relationship with the data subject and for the time necessary to fulfill the purpose for which their data were collected.
Once said relationship has ended, we will keep them blocked in those cases where it is necessary to conserve them until the prescription of responsibilities for the exclusive purposes of claims or legal actions, as well as to comply with our legal obligations…
